Last updated: April 14, 2026. Your engagement letter supersedes these terms where they conflict.
Section 1
Alyeska Labs, LLC is an Alaska limited liability company with its principal place of business in Anchorage, Alaska ("Alyeska Labs", "we", "us").
Section 2
These terms govern use of alyeskalabs.org, the customer portal, and any information or tool provided on the site. Engagements may also be governed primarily by a signed Statement of Work and Master Services Agreement which will take precedence over these Terms.
Section 3
You may only use the customer portal if you are at least 18, authorized to act on behalf of the organization you represent, and your organization is domiciled within the United States.
Section 4
You are responsible for credentials issued to your users. Notify us at [email protected] if you suspect compromise.
Section 5
No using the service to attack third parties, host malware, distribute illegal content, or attempt to extract data outside your own tenant. We will suspend accounts that do, without refund, and we will cooperate with law enforcement where appropriate.
Section 6
Fees are posted on the quote page and in your engagement letter. Hourly work is billed in 30-minute increments.
Section 7
Reserved Hours purchased as part of a service or subscription represent reserved staff capacity. They are billed in advance and exist to ensure that personnel are available to provide the support required under this agreement. A defined portion of the Reserved Hours each month - currently, 3 hours - is allocated to routine patching, backups, and general maintenance of the infrastructure supporting the service.
If those allocated maintenance hours are not used in a given month, the Customer may, on request, apply them to other support or improvement work related to the service within future billing periods with a maximum of 20 pooled unused hours. Accrued hours over the 20 hour pool are credited to the next invoice at 50% of the applicable hourly rate. Reserved Hours are not redeemable for cash and used hours are not eligible for a refund.
Section 8
Anything we learn about your systems during an engagement is treated as confidential. We may request to utilize findings for marketing, subject to prior written approval and review of the to-be-published content.
Section 9
We retain ownership of our generic tooling, templates, and methodology. Deliverables produced specifically for you (reports, configs, documentation) are yours upon full payment.
Section 10
By its nature, security work is never a guarantee. We can't promise your systems will be free of vulnerabilities or incidents after we've worked with you. What we do promise is to perform our services with the care and skill of a qualified professional.
Section 11
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the services is limited to the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
Section 12
You agree to indemnify us against claims arising from data you give us that you did not have the right to share, or from use of the service in violation of these terms.
Section 13
Either party may terminate for material breach after a 10-day cure period. We may suspend without notice to contain an active security incident affecting the platform.
Section 14
Alaska law governs. Venue is the state and federal courts located in Anchorage, Alaska.
Section 15
We will post changes here and notify account holders by email at least 30 days before they take effect for material changes.
Section 16
